Account Warranty

Eligible account listings include a warranty period shown on the product page at the time of order.

During the active warranty window, we may assist with

• Invalid or non-working login credentials delivered at purchase
• Account access issues caused by the seller-side delivery (not buyer changes)
• Account lockouts or bans that occur within the stated warranty period where the listing guarantees stability

Warranty length is set per product and displayed on the listing detail page (e.g. 24 hours, 7 days, 30 days).

Your warranty starts when the order is marked delivered in your PlayAura account. Keep your order confirmation and delivery details for reference.

• Buyer misuse, sharing credentials, or violating platform terms of service
• Issues after you change email, password, or security settings on the account
• Region or platform mismatches when the listing clearly stated requirements you did not meet
• Cosmetic profile changes, in-game progress loss, or third-party platform policy updates
• Products marked as final sale or explicitly excluded from warranty on the listing

Sign in to your PlayAura account and open a support ticket from the order detail page.

Include

• Order ID and product name
• A clear description of the problem
• Screenshots or error messages (hide personal data where possible)
• Date and time the issue was first noticed

Submit claims as soon as possible — delays beyond the warranty period may void eligibility.

Our team reviews claims within 1–3 business days. We may request additional verification to confirm the issue.

If your claim is approved, resolution may include replacement credentials, account recovery assistance, or a refund per our Refund Policy — depending on listing terms and stock availability.

• Do not change account credentials until your claim is resolved unless support instructs you to do so
• Never share account details in public channels or social media
• For non-account products (game keys, gift cards), see the Refund Policy instead

Warranty questions: info@playaura.gg Include your order ID for the fastest response.