Privacy Policy

PlayAura LLC ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit playaura.gg and make purchases from us. By using our website you consent to the data practices described in this policy.

We collect the following types of information

Personal Information you provide directly

• Full name
• Email address
• Billing address
• Payment information — processed securely by Stripe or Binance Pay
• Gaming account usernames or IDs required for product delivery
• Communications you send to us

Information collected automatically

• IP address and location data
• Browser type and version
• Pages visited and time spent on our website
• Referring website addresses
• Device information

We use the information we collect to

• Process and fulfill your orders
• Send order confirmations and delivery details
• Respond to your questions and support requests
• Prevent fraud and unauthorized transactions
• Improve our website and services
• Send promotional emails if you have opted in
• Comply with legal obligations
• Enforce our Terms and Conditions

We do not store your credit card or payment details on our servers. All payment processing is handled by:

• Stripe — for credit and debit card payments. Stripe is PCI DSS compliant.
• Binance Pay — for cryptocurrency payments

Your payment information is encrypted and processed securely by these third party providers. Please review their privacy policies for details on how they handle your data.

We do not sell, trade, or rent your personal information to third parties. We may share your information only in these circumstances:

• With payment processors to complete transactions
• With gaming platforms necessary to deliver your digital goods
• With service providers who assist in our business operations
• When required by law or to comply with legal processes
• To protect the rights and safety of PlayAura LLC or others
• In connection with a business merger or acquisition

We implement appropriate technical and organizational measures to protect your personal information including:

• SSL encryption for all data transmitted through our website
• Secure servers and databases
• Regular security assessments
• Limited access to personal information by authorized personnel only

However no method of transmission over the internet is 100% secure. While we strive to protect your information we cannot guarantee its absolute security.

We retain your personal information for as long as necessary to

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes and enforce agreements

When your information is no longer needed we will securely delete or anonymize it.

Our website uses cookies and similar tracking technologies to

• Remember your preferences and settings
• Analyze website traffic and usage
• Improve website functionality
• Provide personalized content

You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website.

Our website may contain links to third party websites including gaming platforms and marketplaces. We are not responsible for the privacy practices of these websites. We recommend reviewing their privacy policies before providing any personal information.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information please contact us immediately and we will delete such information.

Depending on your location you may have the following rights regarding your personal information:

• Right to access — request a copy of your personal data
• Right to correction — request correction of inaccurate data
• Right to deletion — request deletion of your personal data
• Right to object — object to processing of your personal data
• Right to data portability — receive your data in a portable format

To exercise any of these rights please contact us at info@playaura.gg

PlayAura LLC is based in the United States. If you are accessing our services from outside the United States your information may be transferred to and processed in the United States. By using our services you consent to this transfer.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website with an updated date. Your continued use of our services after changes constitutes acceptance of the updated policy.

For any questions or concerns about this Privacy Policy please contact us

• Company: PlayAura LLC
• Email: info@playaura.gg
• Website: playaura.gg
• Address: 5900 Balcones Drive STE 100, Austin, TX 78731, United States